Shipping & Delivery Policy

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

Delivery

We offer shipping at the following rates

Post: $18.50 + plus GST

All time and dates given for delivery of the products are given in good faith but are estimates only.

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

Phone: 02 4648 5777
Email: info@macarthurtrophies.com.au
Online contact form: http://macarthurtrophies.com.au/contact-us/

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy here

In-Store Pickup

In-store pickup is available for any product. Pickups are available Monday to Friday 9am-5pm, and Saturday 9am-12pm. Please call ahead before a Saturday pickup.

Macarthur Trophies: 30-Day Refunds & Returns Policy

Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

We will need photos or videos of the damaged item to prove damage. Please click here to fill out the form.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us here

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are received defective or damaged. If you need to exchange it for the same item, send us an email here and send your item to: Unit 2/15 McPherson Road, Smeaton Grange, NSW

Shipping returns

To return your product, you should mail your product to: Unit 2/15 McPherson Road, Smeaton Grange, NSW

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

(02) 46485777
info@macarthurtrophies.com.au
Unit 2/15 McPherson Rd, Smeaton Grange NSW 2567